Using SMTP Server Monitoring to Prevent Problems

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Microsoft Exchange and SMTP are two of the most widely used mail server software platforms across hundreds of organizations around the world. The Exchange Server acts as a calendar tool and contact database for employees or members of an organization. Any problem to the Exchange Server affects the functioning of a business.

It is important to monitor Exchange Server problems to allow businesses to function without communication failures. There are several client-server issues that require monitoring in Exchange Server. The most important issues are related to products such as outlook, outlook web access and remote procedure calls (RPC) over HTTP channels.

Most admins monitor Exchange Server issues beginning with the product’s setup and deployment. The connectivity issues from RPC client entries are also a cause for concern. These issues can be monitored by the Exchange Server admin during the initial stages of setup. Other issues that require monitoring include downloading of offline address book. Clients may experience issues while downloading the address book. Another common issue that requires attention is the sync up between client’s outlook and the Exchange Server. This failure is due to connectivity issues or slow Internet connection as well as invalid authentications. Regardless, the admin must be aware of this issue and take action before it affects a large number of users. Sometimes this failure can be identified and the owner can be alerted earlier by using an SMTP server monitoring system. This isn’t always the case, but the sooner an admin knows of a problem, the sooner they can take action to correct it.

Most clients face issues from security setup and issues with sending attachments. The admin must configure the types of files that can be sent via the Exchange Server and notify the users of invalid file types. You can also provide guidance to users on how to configure security features in Outlook. Other common issues reported include setup of rules, setup of calendar and sending meeting invites. Admins as well as users can monitor most of these issues.

Exchange Server admins must always monitor local and group policies. Admins can do this by verifying the Office policy templates with policy settings offered by Windows. Other monitoring requirements include authentication for outlook web access, mismatch of user’s SMTP address with server policies, configuration of web server hosting the exchange server and firewall problems. Proactive monitoring is required to ensure that Exchange Server functions correctly and serves customers without any issues.